Billing Terms & Conditions
Last updated: 11 August 2026
These Billing Terms & Conditions apply to every payment made on vellostore.store and should be read together with our Terms of Service.
1. Accepted payment methods
We accept the credit cards, debit cards and accelerated wallets displayed at checkout. The methods available to you depend on your country and your device. All payments are processed by PCI-DSS compliant third-party payment providers. We do not receive or store your full card number.
2. When you are charged
Your payment method is authorised at the moment you place your order and charged when the order is accepted. If we cannot fulfil your order we will cancel it and release or refund the charge in full.
3. Currency and conversion
Prices are displayed and charged in the currency you select at checkout. If that currency differs from the currency of your payment method, your bank or card issuer may apply its own exchange rate and foreign transaction fee. Those charges are set by your bank, not by us, and we cannot refund them.
4. Taxes and duties
Sales tax, VAT or GST is added at checkout where we are legally required to collect it, and is shown as a separate line before you pay. Import duties and destination taxes for international orders are the recipient’s responsibility unless checkout expressly states duties are prepaid. See our Shipping & Delivery page.
5. What appears on your statement
Charges from this store appear on your bank or card statement as VELLO or a closely similar descriptor. If you see a charge you do not recognise, please contact us before disputing it — we can usually identify and resolve it the same day.
6. Pricing errors
Despite our best efforts, a product may occasionally be listed at an incorrect price. Where a listed price is obviously incorrect, we reserve the right to cancel the order and refund you in full, whether or not the order has been confirmed.
7. Failed and declined payments
If a payment is declined, your order will not be processed. Common causes are insufficient funds, an address mismatch, or your bank’s fraud controls. Please check with your bank and try again, or use a different payment method.
8. Fraud screening
Orders are screened for indicators of fraud. We may place an order on hold and request proof of identity or card ownership before dispatch, and we may cancel and refund any order we reasonably believe to be fraudulent.
9. Chargebacks and disputes
If you have a problem with an order, please contact us first at vellosupportteam@vellostore.store. We resolve most issues within one business day.
Raising a chargeback without contacting us first delays resolution for everyone. Where a chargeback is filed for goods that were delivered as described, we will submit tracking, delivery confirmation and our correspondence to the card network. Filing a fraudulent chargeback may result in your being unable to order from us again.
10. Refunds
Refunds are issued to the original payment method. Processing on our side takes up to 3 business days after a return is approved; your bank then typically takes a further 5–10 business days to post the funds. See our Returns & Refunds policy.
11. Recurring charges
We do not currently sell subscription or recurring-billing products. If we introduce them, the billing frequency, the amount, the renewal date and the cancellation method will be disclosed clearly before you agree, and you will be able to cancel at any time from your account or by emailing us.
12. Contact
Vello
330 Avro Ave, Pointe-Claire, Quebec H9R 5W5, Canada
Email: vellosupportteam@vellostore.store
Phone: (587) 400-1737