Contact Us
We’re here to help
Have a question about an order, a product, a return or anything else? Send us a message using the form below, or use the details on the right. A real person reads every email and we reply within one business day.
Contact details
Email: vellosupportteam@vellostore.store
Phone: (587) 400-1737
Support hours: Monday to Friday, 9:00–17:00 Eastern Time
Registered address
Vello
330 Avro Ave
Pointe-Claire, Quebec H9R 5W5
Canada
This is our business address for correspondence. It is not a returns address — please request an RMA number before sending anything back, as return addresses vary by item.
Before you write, this might save you time
- Where is my order? — see Track Your Order. Tracking often takes 3–7 days to start updating after dispatch.
- How do I return something? — see Returns & Refunds. You have 30 days from delivery.
- How long does delivery take? — see Shipping & Delivery for the full country-by-country table.
- Anything else — our FAQs cover the most common questions.
To help us answer faster
Please include your order number and, if you’re reporting a damaged or incorrect item, photographs of the item and the outer packaging.
Media, wholesale and partnership enquiries
Email us at the address above with “Partnership” in the subject line and we’ll route it to the right place.